Technical AnalystDocumentation Specialist

Very Urgent Role

Tittle: Technical Analyst/Documentation Specialist

This is a hybrid role working onsite in Vienna VA 4 times a month or once a week (per managers discretion

The Technical Analyst/Documentation Specialist will join the Digital Engineering organization focused on developing and delivering rapid incremental capabilities to the Cloud that improve the member/user experience and drive value to Navy Federal Credit Union. This position will join the Digital Technical Analysis team responsible for providing technical analysis and documentation activities for our industry leading web and mobile solutions designed to meet our Members evolving financial needs. A general understanding of distributed system and microservice architectures and the allocation of capabilities between the presentation services and data tiers will be needed to effectively analyze asbuilt capabilities and provide various types of documentation. This includes both technical specifications/guides and policies and procedures to facilitate operational support/system reliability. Drawing on knowledge gained during the documentation process there will be opportunities to engage in analysis feasibility assessments for system enhancements and for troubleshooting operational issues.

Job Description:
Contribute the creation of the following types of system documentation:
o Application Specifications
o Services Specifications / System Interface Documents
o Data Mapping
o User Interface Specifications
o Process Flow/Sequence Diagrams
o Operational Support documentation
Review documentation completed by independent development teams and refine as necessary to align with new documentation standards
Identify deficiencies and gaps in feature coverage for existing documents and work with subject matter experts to fill those gaps
Maintain roster of microservices and databases and provide highlevel summary information for each
Verifying application functionality by exercising test versions of applications
Develop policy and procedures documents that define service levels and response to exception scenarios
Provide analytical support to assess feasibility of application enhancements
Investigate/troubleshoot operational issues as they arise
Support Digitals monitoring and alerting efforts by working with multiple teams (Development Operational Support etc.) to prepare detailed Response Procedures for Network Operations and Tier 2 Support Teams.
Provide technical research and coordination for internal initiatives that impact Digital Engineering

Have indepth understanding or working knowledge of the following:
ServicesOriented Architectures / Microservices
Microsoft Azure Portal
Multitier applications (presentation tier/servicesprocessing tier/data management tier)
Enterprise and vendor API integration
Functional understanding of financial services and/or digital banking systems
Managing system behavior through configurable variables
Error handling
XML and JSON data structures

Qualifications/Experience:
Problemsolving skills Works well under pressure and challenges teamplayer good listener analytical creative approachable etc.
Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
Excellent coordination skills and ability to conduct complex technical analysis across multiple products in Agile Methodologies
Writing requirements for a system
Desired Writing mobile and/or web application requirements
Desired Writing mobile service and/or web service requirements
Desired Knowledge of NFCU processes and systems particularly IT Operations processes and systems
Desired Knowledge and experience with the NFCU Banking System

Top 3 MustHave Skills:
Experience analyzing multitier applications
Experience specifying systems requirements
Experience mapping/documenting API data elements

Top 3 Desired Skills:
Project management/coordination abilities
Strong investigative skills
Proactive followup skills

Hours: Monday Friday 8:00 AM 4:30PM EST