Customer Support Specialist

1. What you will do:

As a Customer Support Specialist youll join a team you can always rely on for feedback and continuous professional growth.

2. Your Responsibilities:

• Firstline support L1;
• Handle inquiries via chats and email/tickets from China and the Global market;
• Provide consultations about our products and services such as CDN Cloud Hosting;
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents forward it up to the higher levels of technical support if needed.

3. Requirements:

• Excellent verbal and written English (B2 and above) and Chinese (B2) communication skills;
• Ready to learn a lot and work with technical cases/issues;
• Experience in Technical Support 1 year;
• Good knowledge and understanding of IT networking or how the Internet works (network devices IP DNS MAC address ping traceroute reading logs etc);
• Youre familiar with Cloud and CDN or at least have a general understanding about them;
• Good problemsolving skills;
• Experience with Jira and Incident Management;
• Experience with Zendesk;
• A fast learner organized and team player;
• Able to find analyze and ready to assimilate a lot of information about our products and services;
• Responsible polite and optimistic person with strong communication skills;
• Can explain complex things so that they become clear and simple;
• Good at prioritizing tasks.

Nice to Have:

• Experience with CDN Cloud or DNS or strong desire to learn about them;
• Basic understanding or handson experience with Linux API and payments;
• Certifications in ITIL Linux Tech Skills and Networking;

About the schedule:

MondayFriday 09:00 18:00 1 hour of a break time.

Oncall duty is possible.

4. Benefits:

• Competitive salary;
• Flexible schedule;
• Remote hybrid or office work;
• Educational support;
• Medical insurance (depending on the contract type and your location);
• Business trips (depending on your role).

Remote Work :

No