Customer Success Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
The role includes the responsibilities of a Customer Support Associate (CS L1) and goes beyond that. This position requires more experience and expertise. A Customer Success Specialist (CSL2) handles more complex technical issues provides mentorship to associates (CSL1) and often serves as a point of escalation.
Responsibilities:
Should be able to assist with advanced technical queries independently.
Should be able to guide and mentor associate members i.e. Customer Success Associates (L1).
Should be able to identify opportunities for upselling and crossselling strategies.
Should be accountable and come up with customer success strategies to ensure the longterm success of the product.
Participate in training programs to stay updated on product knowledge and support techniques.
Should proactively work on his skills in identifying opportunities for process improvement within the support team.
Act as a Single Point of Contact (SPOC) in the absence of CS L3.
Should be able to track the performance of the CS L1.
Should be able to Adapt to changing priorities.
Requirements
At least 2 years of experience in customer support or a technical support role.
Strong communication and interpersonal skills.
Problemsolving abilities with attention to detail.
Familiarity with IT products and services.
Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Good multitasking skills and ability to work in a fastpaced dynamic environment
At least 2 years of experience in customer support or a technical support role. Strong communication and interpersonal skills. Problem-solving abilities with attention to detail. Familiarity with IT products and services. Ability to adapt to changing priorities and handle multiple tasks simultaneously. Good multitasking skills and ability to work in a fast-paced, dynamic environment.
نوع التوظيف
دوام كامل
