Dispatch Officer

The Dispatch Executive/Officer will play a crucial role in ensuring the timely and accurate dispatch of our products to customers. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

1. Order Processing: Process incoming orders received through various channels, ensuring accuracy and completeness of order details, including product specifications, quantities, and delivery addresses.

2. Inventory Management: Coordinate with the warehouse team to maintain optimal inventory levels and ensure the availability of products for dispatch. Monitor stock levels, manage stock rotation, and conduct regular stock audits.

3. Dispatch Coordination: Schedule and coordinate dispatch activities, including packaging, labelling, and arranging transportation for outgoing shipments. Liaise with logistics partners and carriers to ensure timely delivery of products to customers.

4. Documentation: Prepare and maintain accurate records of dispatch activities, including order details, shipping documents, and delivery confirmations. Generate invoices, packing slips, and shipping labels as required.

5. Quality Assurance: Conduct quality checks on outgoing shipments to ensure products meet quality standards and customer specifications. Address any discrepancies or issues identified during the dispatch process.

6. Customer Service: Respond to customer inquiries and provide updates on order status, shipment tracking, and delivery schedules. Address customer concerns or complaints related to dispatch and delivery in a timely and professional manner.

7. Communication: Communicate effectively with internal teams, including sales, production, and customer service, to coordinate order fulfilment and resolve any issues impacting dispatch operations. Provide regular updates on dispatch status and performance metrics.

8. Process Improvement: Identify opportunities for process improvement and efficiency gains in dispatch operations. Implement best practices to streamline workflows, reduce lead times, and enhance customer satisfaction.

9. Compliance: Ensure compliance with relevant regulations, standards, and company policies governing dispatch operations, including health and safety regulations, export/import requirements, and shipping regulations.