Customer Service Executive

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Location : Nariman Point
• Shift: 9am to 6pm
• Monday to Saturday working Sunday is fixed week off
• Need candidates who can speak English fluently and is comfortable commuting to Nariman Point

communication,customer service,lead generation