Customer Support Representative

Customer Support Representative

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer issues and complaints with patience and empathy
• Escalate complex issues to the appropriate internal teams
• Document customer interactions and transactions
• Identify and assess customers needs to achieve satisfaction
• Collaborate with sales and marketing teams to improve customer retention
• Assist in creating and maintaining knowledge base articles and FAQs
• Contribute to ongoing process improvement initiatives
• Adhere to company policies and procedures

Required Qualifications:

• Bachelors degree in business communications or a related field
• Proven experience in a customer support role
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fastpaced environment
• Strong problemsolving abilities
• Empathetic and patient demeanor
• Proficiency in CRM software and help desk systems
• Technical aptitude and ability to learn new systems quickly
• Attention to detail and accuracy in data entry
• Ability to work effectively in a team environment

communication,multitasking,empathy,customer,crm