Retail Lead - London United Kingdom

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About role

As the Retail Lead for Hstens in Europe within our prestigious luxury brand you will serve as a master in customer experience within our retail environment. Youll play a vital role in driving profitability and growth across our network of retail stores. This role blends leadership sales acumen and a passion for luxury products to drive success and uphold the brands esteemed reputation. With 7 stores currently in operation in 4 countries across Europe Hstens is committed to expanding its brand presence and has ambitious growth plans for the future.

Retail Lead deliverables

• We expect you as Retail Lead to be able to grow the profit of 7 stores in 4 countries across Europe and constantly generate more sales.

• We expect you to make regular store visits in all our flagship stores.

• Master new sales technique with store managers and sales associates with presentation materials information and event promotion e.g.

• Analyze Profit & Loss reports and store performance
  
  
• Development of the business of Hstens flagship stores by closely following up on their Business Action Plan to improve traffic revenue and conversion rates.

Primary responsibilities

• Strategic Planning

Monitor and evaluate traffic conversation rate and average ticket value.

Meet regularly with Store managers to discuss strategy and actions.

Follow up by analyzing Profit & Loss reports and store performance to develop the business action plans together with the Store managers.

Build and plan marketing activities in the area.

Plan for growth and execute PR events in the area.

• Power of action

Taking control of the business for the stores by closely following up their business action plans.

Generate new leads in Hospitality; identify and contact decisionmakers screen potential business opportunities and select the deals in line with strategies.

Make sure that the stores act with the customers in mind and provide them with worldclass service follow guidelines and store design. Ensure to guard the brand from being used the wrong way.

Make sure to keep strong teams and provide the store managers with guidance and expertise of retailing such as sales trainings.

Create and implement overarching outbound sales and business development strategy; sales processes structure

Build a strong network through collaborations for events and sales.

Identify bottlenecks in the sales process and act on it.

Communicate new products service opportunities special developments deal structure and pricing with business value analysis.

• Represent the Hstens brand

Follow guidelines use tools and ensure a structured way of working when it comes to sales visual merchandising store concept. Respect and keep deadlines and follow up on results.

Establish and maintain good and strong relationships with Hstens wholesale partners and their stores.

Act as true professional by representing the Hstens bluecheck values; awake enlightened empowered committed open business minded accountable serving respectful and loving.

Experience and requirements

Educational Qualifications:

• Bachelors or masters degree in a relevant field.
  
  

Work Experience:

• Years of proven work experience in retail sales is considered an advantage.
• Demonstrated success in both B2C and B2B sales with solid negotiation skills.
  
  

Technical Competencies:

• Handson experience with ERP and CRM systems with a preference for proficiency in Salesforce.
• Proficient in MS Office Suite particularly MS Excel.
  
  

Analytical Skills:

• Proficiency in data analysis forecasting and budgeting.
• Proven ability to plan strategically to achieve sales objectives.
  
  

Presentation Skills:

• Excellent presentation skills to effectively communicate ideas and propositions.
  
  

Travel Requirements:

• Ability to travel extensively (approximately 7080%) to all flagship stores and be present in store 4 times a week.
• Monthly visits to Kping Sweden demonstrating flexibility and adaptability.
• Drivers license

Language Proficiency:

• Fluent in English
  
  

High Growth Adaptability:

• Capacity to stay two steps ahead in a fastpaced highgrowth business environment

• Commitment to meeting and exceeding challenging sales goals.