Lead Content Designer

Title: Lead Content Designer

Location: NYC NY (3 Days Hybrid) (Day 1 Onsite)

Job Description:

Lead Content Strategists that will create content journeys and deliver experiences for our customers that are simple and secure.

Our Digital Customer Experience (DCE) Design organization is looking to grow their team with a Lead Content Strategist who will create content journeys and deliver experiences for our customers that are simple and secure. As part of our team you will have the opportunity to impact millions of people in a deeper more engaged way by working on content creation for Deposits and CrossProducts for our online banking journeys which are used by millions of business banking customers every day.

Job Responsibilities

Collaborate with product technology design and research partners to create simple elegant solutions to complex user problems

Identify opportunities for research activities (user interviews surveys focus groups usability studies etc.) and leverage findings to optimize product design and development

Leverage user insights and data to develop endtoend content strategy for customercentric digital experiences

Partner with designers to create user experience (UX) artifacts for web mobile and omnichannel experiences (e.g. journey maps conceptual models user flows wireframes highfidelity prototypes)

Plan write and shape digital content (User interface (UI) product education naming conventions navigation etc.

Share work across the organization through design reviews product reviews and more

Required Qualifications Capabilities and Skills

Minimum of 7 years experience writing across digital channels and platforms (web mobile email social media etc.

Experience with user experience (UX) Writing required

Excellent written and verbal communication skills

Thorough knowledge of English language grammar spelling punctuation and usage

Experience working with brand standards

Proactive solutionoriented mindset with strong attention to detail

Record of success creating content for complex endtoend experiences in alignment with customer needs and business goals

Demonstrated ability to successfully manage multiple priorities follow schedules and meet deadlines

Strong presentation skills and experience sharing strategic rationale with partners senior leaders and stakeholder