NJATSCU Business Systems Consultant 3 Helpdesk Customer Support

Need a BA with Help Desk Customer Service Analysis and Testing experience to work in a HelpDesk support role to work on provisioning user access to Judiciaryapplications.

Position is Hybrid; 2 Days Onsite 3 Days Remote. Project will be extended.

EXCELLENT written and verbal communication.

Project

This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

REQUIRED RESPONSIBILITIES/EXPERIENCE:

The BSC will be responsible for monitoring the help desk accepting help desk tickets analyzing requests and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fastpaced environment and will be expected to be organized multitask take initiative and be customer friendly.

Skills required:

Experience with Help Desk customer service and directly assisting users.

Experience with developing systems via a structured SDLC methodology including Agile methodology.

Experience with developing various documentation including BRD FRD Use Cases User Stories etc.

Experience in developing UI/UX mockups and workflows (Adobe XD preferred).

Ability to gather and interpret relevant information via interviews observation surveys meetings and reading manuals/documentation.

Experience in collaborating with multiple teams to develop and implement programs.

Experience in writing test plans and test scripts and conducting various testing.

Experience in creating user training manuals andconducting user training and demos.

Ability to analyze complex business processesand work flows and propose areas for improvement.

4 year college degree or equivalent studyrequired.

Relevant work experience: 6 to 8 years.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience as a business analystRequired5YearsExperience with customer service/end user support/help desk supportRequired5YearsKnowledge of various documentation including BRD FRD use cases user stories test scripts etcRequired5YearsExperience with developing systems via a structured SDLC methodology including Agile methodologyRequired5YearsExperience in collaborating with multiple teams to develop and implement programsRequired5YearsExperience with software testingRequired5YearsAbility to analyze complex business processes work flows and assist the user with the issue and resolutionRequired3YearsExperience in developing UI/UX mockups and workflows (Adobe XD preferred). Required3YearsAbility to analyze complex business processes and work flows and propose areas for improvementRequired5YearsExperience in creating user training manuals and conducting user training and demosRequired5Years4 year college degree or equivalent study requiredRequired4Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidates email address HERE.Question3NA not to exceed NA. Do you accept this requirementQuestion4Where is the candidate currently geographically locatedQuestion5If the candidate resides more than 1 hour from the client site will the candidate relocate for the positionQuestion6Candidate understands this is a Hybrid role requiring 2 days / week onsite with the team from Day 1.Question7Please provide Linkedin profile link if available.