Customer Service Associate

Overview:

Key Responsibilities:

• Interact with customers via phone email or in person to provide information and address inquiries
• Resolve customer complaints and issues in a timely and professional manner
• Process orders returns and exchanges
• Update customer records in the database with accurate information
• Collaborate with other departments to escalate and resolve complex issues
• Identify and assess customers needs to achieve satisfaction
• Provide product and service information to customers
• Follow communication procedures guidelines and policies
• Manage and prioritize multiple tasks while maintaining attention to detail
• Document customer interactions and transactions
• Stay updated on product knowledge and company policies
• Contribute to team effort by accomplishing related results as needed
• Participate in training and coaching sessions
• Assist in creating and maintaining a positive working environment
• Adhere to company standards and meet key performance indicators

Required Qualifications:

• High school diploma or equivalent
• Proven work experience in customer service role
• Strong communication skills both verbal and written
• Excellent problemsolving abilities
• Ability to multitask and prioritize in a fastpaced environment
• Empathetic and patient when handling customer interactions
• Team player with excellent interpersonal skills
• Ability to adapt to changes and learn new processes
• Good time management and organizational skills
• Proficient in computer and relevant software applications
• Knowledge of customer service principles and practices
• Ability to work well under pressure
• Detailoriented and attentive to customer needs
• Positive attitude and a desire to provide highquality service
• Willingness to work flexible hours when necessary

communication,multitasking,empathy,teamwork,adaptability,time management