Supervisor with German

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Germanspeaking Supervisor for their Valencia office to support call centre teams. The agents look after customers of a popular hardware and peripheries brand.

Position: Supervisor with German

Location: Valencia Spain

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Monitor and report team performance
• Give agents feedback on their individual and motivate team members
• Keep track of each agents training
• Participate in the recruitment process close to HR Department
• Organize and optimize shifts
• Make sure processes and procedures are up to date and adhered to take overflow calls / tickets
• Take incoming customer calls (via telephone email voicemail pager or other automated alerts) log call details onto call management systems and provide response and resolution within SLA
• Guide on selling techniques for complex outbound driven sales
• Maintain knowledge and expertise associated with applications specific to individual customers

REQUIREMENTS:

• Native/fluent inGerman both oral and written.Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plus
• Talented to grasp a situation with many stakeholders and team members
• Have excellent communication skills
• Have similar professional experience
• Ability to implement and manage change
• Have a high customer care orientation
• Poses project management skills
• Ability to develop personal and professional skills
• Have IT knowledge and skills
• Have business knowledge and are commercial drive
• Have working knowledge of IT Platform equipment and applications: Windows/MS Office/ internet configuration
• Have fun facing challenges and overcoming unbeatable obstacles

OFFER:

• Indefinido contract
• Fulltime 39 hours/week contract: Monday to Friday 8:30 to 17:30
• Office in the center of Valencia
• Performance bonus
• Fully paid training on the company and the project youll be working on
• Career development programs specialized courses and language classes
• Relocation support