Customer Support Advisor - GermanFrench - Greece

Position: German/French Customer Support Advisor

Location: Work from home/Remote Greece or onsite in Athens

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers through various channels (phone email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience

REQUIREMENTS:

• C1 (proficient) level of German language B2C1 of French and B1B2 (fluent) level of English
• Passionate about customers and customer service
• Problemsolving skills
• Upbeat and positive attitude
• Ability to identify apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package
• Equipment shipped to your doorstep if youre willing to work remotely
• Relocation support for the most motivated candidates who want to work at the office
• Shifts on weekly rotation within operating hours from Monday to Friday 09:0017:00
• Comprehensive training
• Private medical insurance
  
• Unlimited contract
• Meal cards
  
• Performance bonus
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential