Customer Support Specialist

Jayson Solutions a distinguished web and brand development company known for its innovative business platforms that impact communities globally is seeking a Customer Support Specialist to join our dynamic team. With a strong foundation of 1150 employees in the Marketing Services industry we pride ourselves on a culture of commitment hard work innovation and teamwork. As we strive to become one of the biggest marketing agencies in Africa we are looking for individuals who are passionate about digitizing upcoming brands and making a significant difference. The ideal candidate will have a keen interest in providing exceptional customer service supporting our mission to elevate African products and services on a global scale and contributing to our ongoing success. If youre ready to be part of a team that values your contribution and offers opportunities for growth we would love to hear from you.

Tasks

• Provide excellent customer service by responding to customer inquiries via email phone and live chat
• Troubleshoot technical issues and provide solutions to customers in a timely manner
• Assist customers with product inquiries orders and returns
• Collaborate with other team members to ensure customer satisfaction and retention
• Document customer interactions and feedback to improve overall customer experience

Requirements

• Minimum of 2 years experience in customer support or a related field
• Excellent communication skills both verbal and written
• Strong problemsolving skills and ability to think on your feet
• Ability to work well in a team environment and collaborate effectively with others
• Demonstrated commitment to providing exceptional customer service

Benefits

• Employee discounts
• Remote work
• Travel expenses compensation
• Competitive salary

Join our dynamic team at Jayson Solutions and make a real impact in the marketing industry. Apply now to be our next Customer Support Specialist!