Service Designer

Title: Service Designer

Location: NYC NY (3 Days Hybrid) (Day 1 Onsite)

Job Description:

Proposing and championing improvements to our UX processes and balancing managerial responsibilities with providing handson design support for projects.
Presenting ideas to stakeholders and advocating on behalf of the user experience using both quantitative and qualitative methods.
Develop research strategies and proposals and execute on time and on budget while conducting research synthesize findings and communicate insights to inspire teams catalyze design and fuel strategic decisions.
Providing visibility into delivery targets commitments progress and proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)
Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve.
Coaching the team to improve collaboration and selforganization emphasizing continuous learning and growth.

Required Skills:

7 years or equivalent compelling experiences as a problem solver for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.
Extensive knowledge of user experience research tools and techniques (e.g. generative research planning and executing interviews usability testing benchmarking card sorts etc.) and know the strengths and weaknesses of each.
Handon and extensive experience with modern design tools Figma Lucid etc.
Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.
Strong understanding and commitment to usability and usercentered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing contextual interviews and heuristic evaluations.
Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS NVDA Zoomtext) and proven track record of incorporating into your daytoday work.
Adept and empathic humancentered designer creative thinker and thought leader who can conceive and articulate service experiences that consider physical and digital interactions with a portfolio that includes a breadth of work
Familiar with the intricacies in discovering defining designing and delivering omnichannel experiences at scale
Ability to synthesize complex interdependent and sometimes competing needs
Excellent written and verbal communication skills including the ability to clearly and effectively present concepts and justify design decisions

Preferred Skills:

Ability to manage work in a highly technical changing environment.
Excellent communication listening and negotiation skills with clients and senior executives write speak and present information effectively persuasively and confidently in a variety of communication/corporate settings.
Experience designing enterprise applications preferable.
A11y knowledge/experience.

Regards
Tarun Shrivastava
Talent acquisition specialist