Desktop Support Technician II US

Title: Desktop Support Technician II

Location: 800 Cabin hill dr Greensburg PA 15601

Duration: 2 months (Temp to Hire)

Pay Rate: $27/hr and conversion rate: $24/hr.

Work Hours: MF 8 am5 pm

DaytoDay responsibilities:

Creating and resolving Desktop issues For First Energy Employees Onsite and Remote. Primary duties will include standard desktop/Laptop break/fix items.

Troubleshoot system office hardware and business applications

Management and installation of equipment in the meeting room (projector laptop and videoconference) Monitor calls incidents and requests using client provided ServiceNow tool

Job Description:

Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals.

Documents maintains upgrades or replaces hardware and software systems. Supports and maintains user account information including rights security and systems groups.

Trains employees identifies analyzes and repairs product failures orders and replaces parts as needed.

Network connection issues track network connections back to network switches.

Escalates problems and issues to a higher level of support if unable to resolve. Represents Client in a professional and businesslike manner and communicates effectively with customers and associates.

Interacts with customers responding to routine technical questions or requests for information