Key Accounts Manager Customer Success

• Key responsibilities Including but not limited to
  

• Develop trust relationships with a portfolio of major clients.
  
• Acquire a thorough understanding of key customer needs and requirements.
  
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  
• Ensure the correct products and services are delivered to customers in a timely manner.
  
• Serve as the link of communication between key customers and internal teams (Keeping the client posted)
  
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  
• Networking and handling Senior Executives in Corporates (CxOs Directors Etc.)
  

Requirements

• 0 to 2 years of experience.
  
• CustomerFirst Mindset.
  
• Relationship Management and Managing Expectations.
  
• Excellent verbal and written communication skills.
  
• Research and presentation skills.