Vice President

The Vice President (VP) of Patient Service Center (PSC) Operations is a crucial executive role overseeing all aspects of PSC service delivery including initiating and managing programs and teams. This leader ensures program success by meeting targeted metrics and maintaining compliance with all regulations. Serving as the main executive liaison for client communications the VP also coordinates with department heads to promote efficient internal operations. Furthermore the VP collaborates with leaders across various departments to enhance patient support initiatives and evaluates program effectiveness to drive continuous improvement. Reporting directly to the President of Patient Service Organization the VP plays a vital role in shaping the future of PSC operations.

Core Responsibilities:

Lead and refine the execution and strategic framework of our patient support programs ensuring alignment with company objectives and client expectations.

Collaborate extensively with crossfunctional teams including NonCommercial Pharmacy Technology and Business Operations to optimize patient support services.

Maintain and improve operational and program metrics to achieve quality service benchmarks and ensure the timely delivery of services.

Establish and nurture client relationships acting as a senior point of contact and driving strategic discussions and initiatives.

Develop and maintain training materials and operational procedures to uphold service quality and efficiency.

Engage in regular program evaluations identifying opportunities for enhancement and strategic growth in line with evolving market conditions.

Requirements

Required Qualifications:

A Bachelors degree in a relevant field with a strong preference for candidates with an advanced degree in healthcare or management.

A minimum of 10 years of experience in a healthcare management setting demonstrating a proven track record in operational excellence and team leadership.

At least 10 years of experience managing large teams ideally more than 30 individuals in dynamic and complex environments.

Extensive experience in clientfacing roles with a deep understanding of complex reimbursement frameworks and operational scaling.

Preferred Skills:

Prior exposure to pharmacy services or the healthcare industry.

Exceptional verbal and written communication skills with a knack for clear strategic and analytical thinking.

An independent decisionmaker capable of navigating highpaced and challenging settings.