Head of Operations

A leading Primary Mortgage Bank in Nigeria is desirous to hire a visionary techinclined and innovative personnel to head its Agent Banking operations. Such personnel is expected to possess a background in handling Operations and Leading Diverse business units and teams towards getting targets and revenuefocused results; The role is a Senior Management level and the potential candidate is expected to be able to grow a brand from inception to deployment and ultimately to becoming the leading competition with less / zero need for supervision; Provide management leadership and vision to ensure the organization meets its shortterm and longterm objectives. Create enduring policies and a company culture that strengthens operational efficiency and generates revenue.


Location: Abuja

Responsibilities:

Leading Digital Transformation:

• Initiate and drive customer success by enhancing the Brand value
  
• Responsible for spearheading innovation in the company
  
• Focused on technology and drive the way the business operates on a day to day basis.
  

Build operational Strategy:

• Coordinate other departments like IT sales marketing human resources and business development
  
• Responsible for some other team heads as well such as Head of Sales Head of Finance HR and Customer success
  
• Manage the reporting and accountability structures processes set deadlines track timelines and manage the frameworks
  
• Oversee the daily business & administrative operations and improving operating procedures for optimal efficiency
  
• Enhance the efficiency of internal and external operational processes
  
• Work with the sales and growth teams to drive Company revenue and achieve weekly monthly quarterly and yearly budgets
  
• Establish policies that improve and promote the Company s vision and culture
  
• Evaluate Company performance and recommend strategies to improve results
  
• Collaborate with Management and other stakeholders to raise capital and carry out other businessexpanding strategies.
  

Requirements

• MSc/MBA in Business Administration or relevant field would be an added advantage.
  
• 1012 years with a minimum of 8 years in the leadership position particularly on the role in question
  
• Proven experience as Chief Operating Officer/Head of operations of a Tech company or relevant role
  
• Understanding of business functions such as HR Finance marketing etc
  
• Excellent knowledge of Agency Banking Solutions Fintech Space lending Enterprise solutions
  
• Demonstrable competency in strategic planning and business development
  
• Proven track record in developing and implementing operations system policies processes and procedures
  
• Strong project management skills
  
• Strong financial management and budgeting skills
  
• Internal client management skills
  
• In depth understanding of process improvement and optimization disciplines tools and techniques
  
• Strong ability to balance between long and shortterm objectives
  
• Demonstrable strong Intrapreneurial skills
  
• Proven track record in change management
  
• Demonstrable team building and line management skills
  
• Excellent verbal written interpersonal communication and influencing skills
  
• Demonstrable competency in strategic planning and business development
  
• Working knowledge of data analysis and performance/operation metrics
  
• Working knowledge of IT / Business infrastructure and MS Office
  
• Excellent organizational and leadership abilities
  
• Excellent interpersonal and public speaking skills
  
• Apt in decisionmaking and problemsolving
  

Benefits