PRIMARY RESPONSIBILITIES:

The candidate will be required to troubleshoot test and support AVbased devices for the client including but not limited to:

Experience on HDBT Equipment will be an added advantage

Experience in Programming of AV Control and Audio DSP protocols and concepts.

Daily monitoring of AV setup

All kind of upgrade e.g. OS patch vulnerability firmware for AV Devices

Device level Configurations and optimizations

Additional feature configuration

Support for initial troubleshooting of all hardware /software related issues & coordination with AV Technical Assistance at Rahi

Create a plan of Action to install updates /patches and bug fixes as and when required

Provide automation solutions to the customer using existing APIs available in AV platforms.

Reporting mutually agreed on report sharing Daily/Weekly/Monthly

Coordinating with the Rahi team for Product Lifecycle management for installed products.

AV Network audit: Configuration review and compliance Configuration assistance and best practices Design for AV review assistance and best practices

Rahi TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high level reports on trouble Tickets.

Requirements

Requirements

QUALIFICATIONS EDUCATION AND SKILLS:

Core qualifications:

Excellent written and verbal communication skills

Good interpersonal communication skills are needed to work successfully with prospects customers and crossfunctional teams to meet development timelines

Support management experience

Strong aptitude for learning new technologies and understanding how to utilize them in a customerfacing environment

Ability to follow standard engineering principles and practices

Creative approach to problem solving

Technical qualifications:

Excellent written and verbal communication skills

At least 3 years of AV domain

Good interpersonal skills for effective communication with business and technical teams.

Strong exposure to device failure capture level troubleshooting.

Proven track record of successful and timely delivery of assigned tasks.

Technical Support experience in AV domain