Application Support Engineer

JD:

Resolving or escalating issues from submission/detection to fulfilment/resolution. You will be working a rotating schedule (including oncall shifts) within your team and your primary duties include proactive and reactive service monitoring technical triaging incident management and providing status updates and communications to management as required. This candidate should have a passion for automation and quality. An understanding of the interaction between Legacy and Current Systems OnPremises and Cloud and most importantly the desire to constantly make things better. Other responsibilities would include:

Identifying common issues and working toward long term solutions

Excellent problem solving/analytical skills

Maintaining & monitoring production applications and systems.

Internal documentation

Working closely with management DevOps and Engineering teams to execute on tasks.

Work on defined SLAs to make sure that our client receives the best of the services

Identifying opportunities for process improvement.

Must be able to manage and prioritize multiple work requirements

Ability to work independently and in a team environment

OnCall duties as required.

Role Requirements / Desired Skills :

Bachelors degree in Computer Science Information Technology or related field

2 experience working in role of Support Engineer / Product Support Engineer / Application Support Engineer

Ability to read and write various programming languages such as Java .Net SQL.

Experience with and knowledge of both Relational and Non Relational Databases and Data Stores. (MSSQL MongoDB Kafka etc.)

Experience with AWS or other cloud platforms

A proficiency in Networking in both Physical and Cloud Environments.

Superior written and oral communication

Ability to work independently and as part of a team

Problem solving skills necessary

Excellent time management skills

Passion for data attention to detail intellectual curiosity and a love of problemsolving