TAX - Cisco Certified VoIP Engineer - Some ON CALL required

Virginia Tax is seeking a Cisco certified Voice Engineer
3 days onsite 2 days telework. Parking NOT provided for contractors

Some ON Call required (every 4^th week)

MAX VENDOR RATE: $$$

• • 3 days ON SITE/each week required. Parking not provided for contractors
    
    ABOUT THE ROLE
    
    Virginia Tax is seeking a Cisco Certified Voice Engineer with 5 years of experience to ensured continued operations for our VoIP telephony and other communications.
    
    The successful candidate will monitor CISCO RTMT Splunk (SIEM) and other monitoring tools user and system actions and logs for problems for proactive resolution. In addition this position will triage and resolve user tickets and document all remediation thoroughly and accurately. And lastly develop and implement automation solutions to improve efficiency and accuracy of communications operations.
    
    

    Critical Duties & Responsibilities:

    Facilitate Realtime communications for the Department including Voice Call Centers Faxing Workforce Management Quality Management 247 Integrated Voice Response Hotlines and other Call Center scripts.

    Evaluate and manage the deployment new releases of products including but not limited to Verint Workforce Optimization Cisco Unified Call Manager Cisco Unified Contact Center Express E911 and Emergency Notification Systems and Biscom Enterprise Fax solutions. Manage and support deployment of new VOIP endpoints including phones VPN phones and conference phones.

    Plan organize coordinate assign schedule and monitor work with staff to work with business units to design develop test and deploy custom Auto Call Distributor Computer Telephony Integration and Intelligent Voice Response scripts to support the Agency s goals.

    Plan organize coordinate assign schedule and monitor installations upgrades and maintenance of servers and clients.

    Collect and analyze data troubleshoot and help with decisions.

    Utilize and adhere to Agile/Kanban methodology and other departmental work management practices and principles and successfully manage assigned projects. Contribute to the use and success of structured project management tools and methods including analysis and design milestone monitoring and identification of critical path milestones.

    Work assigned tickets for all supported infrastructure systems and devices.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceConsiderable experience with automated systems development life cycle concepts and proceduresRequired7YearsKnowledge and experience troubleshooting configuring networks including SIP Voice ProtocolsRequired5YearsKnowledge and experience managing deploying configuring and maintaining Cisco Unified Call Manager CUCM Cisco Unity Voice Mail Jabber Cisco UnRequired5YearsAbility to analyze user requirements and design effective specifications for complex modificationsRequired10YearsAn active Cisco VoIP Certification is required (pls upload under the Reference Tab)Required0
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignmentQuestion2Please list candidates email address.Question3In what city and state does your candidate currently reside Question4Role requires 3 days ON SITE each week. If selected does your candidate agree to this arrangement Question5Role requires the candidate be a certified VoIP Cisco engineer. Pls upload the cert under the Reference Tab in Vector to be considered. If no cert is uploaded we will not consider them. Question6This role will require some ON CALL; they will be in a rotation schedule every 4th week and hourly $$$ will be at straighttime rate not at OT rate or time and half). If selected does your candidate agree to this arrangement