Front Officer Manager

Job responsibilities:

Responsible for planning budgeting forecasting directing controlling coordinating and participating in all Front Office activities to maximize revenue from sales. Controls expenditure and ensures guest satisfaction with accommodation services.

Directs controls coordinates and supervises the activities of the personnel engaged in front Office

Directs the staff responsible for carrying luggage and escorting guests to the rooms.

To communicate all departmental staff on daily activities group and VIP arrivals as well as Special requests and repeat guests.

Responsible for preparation of monthly production reports

Responsible for carrying out the policy of the management regarding regulations pertaining to foreign exchange transactions and other government rules.

Maintaining a close liaison with F&B personnel House Keeping Sales Public Relation Maintenance and Accounts Departments for smooth operations

Ensures that all the front desk staff reflects the spirit of courtesy and hospitality out and the operations are carried out within the procedures laid down by the company.

Deals efficiently with customer complaints regarding the room or other functional areas of the Hotel and ensures that special arrangements as requested by the customers are carried out.

Ensure that all the staff are correctly uniformed in order to maintain a correct hotel image

Acquaints with daily function sheets and complies with any banquet department requests

Responsible for preparation of departmental reports.

Conducting regular staff communication meetings

Undertake full responsibility for managing operating expenses and purchasing for the department and follow up on overdue accounts

Responsible for developing Front Office budget monitoring the Profit & Loss and cash handling throughout the year. Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.

Experience:

1012 years

Education:

MBA. Certification/degree in hotel management and tourism

Age : 3550 years

Remote Work :

No