Customer Experience Tester-Lead
نُشرت في :
14-03-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 2627640
Overview:
TekWissen Group is a workforce management provider throughout the India and many other countries in the world. The below job opportunity is one of Our clients which is a leading Digital solution company for Business IT solutions.
Position: Customer Experience TesterLead
Location: Chennai
Job Type: Full Time
Work Type: Onsite
Job Description:
- Conduct comprehensive testing of customerfacing interfaces to ensure a seamless and positive user experience.
- Develop and execute test plans test cases and scenarios to assess the functionality usability and performance of digital platforms.
- Collaborate with crossfunctional teams including developers designers and product managers to identify and address customer experience issues.
- Utilize testing tools and methodologies to simulate user interactions and gather insights on potential improvements.
- Document and communicate test results providing clear and actionable feedback to enhance the overall customer journey.
- Stay updated on industry best practices and emerging trends in customer experience to contribute innovative testing strategies.
- Perform regression testing to ensure that updates or changes do not negatively impact the existing customer experience.
- Identify and report software defects or anomalies working closely with development teams to facilitate timely resolutions.
- Collaborate with customer support teams to understand and address reported issues ensuring a swift resolution to enhance overall customer satisfaction.
Requirements:
- Proven experience in quality assurance and testing with a focus on customer experience.
- Strong understanding of UX/UI principles and the ability to identify opportunities for improvement.
- Familiarity with testing tools and methodologies for web and mobile applications.
- Excellent communication skills to articulate feedback and collaborate effectively with crossfunctional teams.
- Detailoriented with the ability to systematically analyze and troubleshoot issues.
- Knowledge of agile development methodologies and experience working in an agile environment.
- Strong problemsolving skills and a proactive attitude towards identifying and addressing potential issues.
- Ability to adapt to fastpaced and dynamic work environments.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
نوع التوظيف
دوام كامل
المهارات المطلوبة
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