Systems And Network Administration

Are you a techsavvy problem solver who can turn any client issue into a piece of cake Do you thrive in a fastpaced environment and love making clients happy If you answer yes to these questions we want you to join our team as Senior Systems and Network Engineer!

Datamatics is seeking a skilled and enthusiastic Senior Systems and Network Engineer to join our team. With an increasingly complex IT environment we are seeking highaptitude professionals for our growing client base.

You would be responsible for some of our most dynamic customer issues in this role. The successful candidate would assist with escalations from our Support Technicians by utilizing a broad range of IT Generalist experience. These issues range from typical user support issues to deep dives into restoring client infrastructure such as servers and network devices to their optimal operating configuration.

Accountabilities:

• Successfully research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot advanced technical issues including but not limited to firewalls switches windows servers and cloud environments such as Azure account setup network configuration application support Active Directory management security incident response etc.
• Communicate regularly with assigned clients to ensure service quality meets client expectations.
• Provide critical incident management and be the interface between clients and technical teams within the company during outages and other significant events!
• Prioritize and manage several open issues at one time.
• Document and follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Requirements:

• 3 5 years of solid experience in Systems administration position preferably in an MSP environment
• Advanced technical troubleshooting experience recognizing and resolving issues in several IT environments.
• Strong proficiency in endcustomer communication skills with the ability to successfully identify and address concerns.
• Administration experience with Windows AD environments storage area networks DHCP and DNS Robust knowledge of Citrix Virtual Apps & Desktops Microsoft Failover Cluster Microsoft HyperV Manager Microsoft System Center Virtual Machine Manager (SCVMM)
• Experience with hypervisors and virtualizations subsystems
• Administration experience with Microsoft Azure Office365 and AWS.
• Desktop support expertise including Windows Mac OS X Linux and Office 365.
• Proficient in administering and troubleshooting VoIP system.
• Skilled in configuring and troubleshooting Cisco network equipment.
• Expertise in administering storage arrays and backup tools.

Additional:

• Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure) Cisco
• CCNA CCNP CCIE or VMware VCP are ideal

Remote Work :

No