Customer Success Manager

Customer Success Manager Cloud Solutions

Location: Glasgow Scotland
Salary: 35000 (Dependent on Experience)

About the Role:

As a Customer Success Manager at our cloud solutions firm your mission is to elevate the customer experience throughout their journey with us. You will act as a critical bridge between our customers and our sales and technical teams ensuring seamless positive interactions that build and maintain strong enduring customer relationships.

Key Responsibilities:

• Customer Liaison: Act as the goto person for all customer inquiries related to projects products financials and support ensuring responsive and insightful communication.
• Relationship Building: Lead efforts to develop and sustain excellent customer relations focusing on delivering value and satisfaction.
• Sales Support: Aid the sales team with customer queries and in preparing persuasive proposals that meet client needs.
• Technical Coordination: Collaborate with the technical team to monitor project progress and facilitate client communication.
• Training Provision: Conduct initial training sessions for customers on our products and solutions as needed.
• Financial Management: Handle the invoicing process for additional sales opportunities including generating hardware quotes and processing orders.
• Administrative Support: Perform a variety of administrative tasks to ensure efficient operation of business activities.
• Continuous Learning: Commit to ongoing personal and professional development to stay current with industry trends and best practices.

Performance Goals:

• Generate a minimum of five new leads monthly.
• Maintain renewal/retention rates at or above 90%.
• Create opportunities for at least nine upsells or crosssells each month.
• Schedule at least 14 customer meetings monthly.
• Dispatch nine or more proposal documents monthly.
• Initiate 14 requests for customer referrals monthly.

Desired Attributes:

• Professionalism and Courtesy: Demonstrate utmost professionalism and politeness in all customer interactions with excellent communication and listening skills.
• Integrity: Uphold the highest standards of honesty and integrity in every action.
• Passion for Products: Show genuine enthusiasm for our products and solutions with a proactive mindset to identify and fulfill customer needs.
• Persuasiveness: Effectively articulate and convince customers of the best solutions tailored to their requirements.
• Resilience: Display determination and advocate passionately for the companys interests.

Remote Work :

No