PC Network Support Technician level 3

Tasks include:

• Provide Desktop support and troubleshooting of interoperability issues.
• Work closely with other IT organizations and Computer Security to ensure solutions best meet the requirements within the Customer approved existing infrastructure.
• Resolve problems involving new or existing hardware/software.
• Research vendor documentation and work with other supporting organizations for troubleshooting solutions.
• Install troubleshoot service and repair personal computers related PC software cables and connectors.
• Communicate effectively at all levels of the organization with internal or external customers in written and oral format.
• Maintain smooth operation of multiuser computer systems including coordination with network software and system engineers PC desktop technicians project managers end users and customer and IT management.
• Support multiple networks; ensure necessary administration tasks are completed.
• Analyze internal and external customer requirements; provide potential solution based on standard hardware and software.
• Provide managed and nonmanaged printer support
• Document procedures and instructions as required

Basic Requirements PC Network Support Technician level 3

• Associate degree
• 46 years overall work experience within IT field.
• Must be able to work modified shifts weekends if needed and have some flexible working hours to
• support testing needs.
• Ability to obtain and maintain an active Security Clearance which requires US Citizenship as a prerequisite

Preferred Requirements:

• Active Secret security clearance.
• Windows Active Directory & DNS experience.
• Managing GPOs
• Windows Client & Server Experience. (Win10Server)
• Experience working with a virtual environment (Nutanix HyperV & ESXi)
• Experience installing configuring and maintaining computer hardware in a networked environment.
• Understanding of basic networking including subnets routing and VLANs.
• Cisco experience and/or certification.
• Experience with cloning hard drives and creating system images.
• Experience with Certification & Accreditation process.
• Familiar with Continuous Improvement Lean Manufacturing and 5S principles
• DoD 8570 Certification preferred.
• Experience managing systems under NIST 800171 NISPOM Chapter 8
• Able to lift 50lbs and climb a latter.