Customer Care Officer

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Qualifications and Skills

• Junior: 1 to 3 years of experience in customer service or a related field

• Excellent communication and interpersonal skills

• Strong problemsolving and decisionmaking abilities

• Proficiency in MS Office applications

• Good typing skills and attention to detail

• Ability to prioritize and manage multiple tasks

• Experience in system administration is a plus

• Ability to work independently and in a team

• Strong organizational and time management skills

Roles and Responsibilities

• Responding to customer inquiries via phone email and inperson

• Providing accurate information and assistance to customers

• Addressing and resolving customer complaints and concerns in a professional manner

• Maintaining records of customer interactions and transactions

• Coordinating with other departments to ensure prompt resolution of customer issues

• Assisting in the development and improvement of customer service processes

• Performing general administrative tasks such as data entry and document management

• Preparing reports and presentations as needed

• Ensuring confidentiality and privacy of customer information

• Maintaining a positive and friendly attitude towards customers at all times

System handling,Customer Acquisition