Helpdesk Manager

Contract Helpdesk Manager

Location: Site based with flexibility

Salary: 35k DOE

Hours: 40 hours a week

Role Type: Permanent

Pareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis.

Responsibilities to include but not limited to:

• Implementing and managing the eLogs CAFM system across a high profile Integrated Facilities Management account

• Implement and managing the contract specific helpdesk processes

• Implement and managing the contract financial reporting processes

• Line management of the Helpdesk Team including objective setting performance management and development

• Work alongside the Contract Manager in developing the ongoing strategy to ensure best fit alongside Paretos growth

• Monitoring the Facilities Helpdesk email inboxes.

• Inputting and tracking jobs into eLogs as required.

• Take a cradle to grave approach in the ownership of Helpdesk services including; actively monitoring open jobs and chasing engineers and cleaning supervisors for updates where required.

• Raising purchasing orders as required.

• Assisting with the allocation of PPM tasks to the relevant resource.

• Supporting the Team in reviewing documentation and supporting with any issue raising.

• Dealing with escalations with subcontractors paperwork/certificate nonsubmission.

• Support review of subcontractor RAMS.

• Cover team absence and annual leave where required.

Key Requirements:

• Previous experience of eLogs/eLogbooks required

• Previous administrative experience required

• Previous FM Helpdesk/Operations experience is required

• Previous experience overseeing contractors required

• Demonstrate strong administration skills

• Strong IT skills including Microsoft Office

• Excellent telephone and email manner with solid communication and interpersonal skills

• Excellent attention to detail