Gainsight Administrator fmd

Gainsight Administrator (m/f/d)

Location: Amsterdam / Berlin / Bonn / Boston / Ljubljana / London / Munich / Paris

We are seeking a detailoriented and ambitious selfstarter with exceptional analytical technical process design and project management skills to be part of our journey. You will take full responsibility for our Gainsight instance and collaborate crossfunctionally to create a worldclass experience for our CS organization; empowering them to deliver value to LeanIX customers. You will achieve this with handson support for our Customer Success Teams driving crossdepartmental projects and creating automated workflows. Grow in your role as part of a diverse and experienced Customer Success Operations team at LeanIX an SAP company.

WHAT IS WAITING FOR YOU

• Implement impactful crossfunctional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer
• Add new data sources for Gainsight through outofthebox integrations and export data for other teams in collaboration with the BI Team
• Drive enablement change management standardization and process documentation in Customer Success
• Become the goto person for questions ideas and troubleshooting for our CS Teams
• Continuously improve the CSM experience by testing and implementing new Gainsight features and modules

WHAT ARE WE LOOKING FOR

• Bachelors degree required Masters degree is an advantage (Business Computer Science Economics)
• two years handson experience with Gainsight CS and Salesforce (or other CRM)
• Expertise in connecting to data sources and bringing new data points into Gainsight (experience with Snowflake is an advantage)
• Outstanding analytical skills experience with reporting and data analysis
• Excellent written & verbal communication skills in English

LeanIX an SAP company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1000 companies globally across various industries including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product in fact its a great place to work. Colleagues (600) from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and work from one of our offices (20% of your time). LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience qualifications and competencies. LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.