2024 Summer May-September- Front Desk Agent - Furano 5 -9 -

Job Summary & Responsibilities

We are seeking friendly Japanese speaking /Englishspeaking staff to work on our Front Desk. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checksin throughout their whole guest journey in resort and until checkout. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product facility promotional and event activity. With consistently high occupancy rates there is always something to keep you motivated in this fast paced and dynamic environment.

Key Responsibilities:

• Welcoming / greeting each guest; demonstrating high quality approachable eye contact personalised and professional friendliness at all times
  
  
• Providing a high standard of intuitive service to exceed guest expectations
  
  
• Efficient personalized and friendly Checkins / Outs
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• Daily management of guest accounts and records
  
  
• Prechecking each booking for accurate arrival and departure bookings
  
  
• Promptly attending to guest requests and enquiries
  
  
• Preparing Guest Arrival packs in a timely manner
  
  
• To complete the guest s registration form and ensures all details are accurately recorded
  
  
• Promote winter resort activities local area events and campaigns provide personalized recommendations upsell where possible and appropriate
  
  
• Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom
  
  
• Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
  
  
• Housekeeping duties as needed
  
  
  
• Room check before guest checkin
  
  
• Answering telephone email and in house guest enquiries
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• Assisting with carrying luggage where required and place carefully in Guest room as required
  
  
• Assist with driving / transporting Guests within the village where required
  
  
• Log / maintains security of Equipment Keys Lost and Found Items
  
  
• Perform other duties as assigned by Management Team
  
  
• Reporting communication and consultation is a must
  
  

Requirements

• 20 40
  2040 hours per week
• 7 22 22 7
  Working hours 7:00 to 22:00 Prefer those who can work night shift
  
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  Strong written and verbal communication skills in addition to attention to details
  
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  Wellpresented and professional appearance
  
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  Competency with computers / Microsoft office
  
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  Ability to learn the job
  
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  Excellent customer service skills
  
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  Must have flexible hours
  
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  Japanese language skills at N2 level or above preferred
  
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  Reading writing and speaking English at an everyday conversational level
  
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  Driver s license
  
• 5 6
  Standard working days are 5 days per week might up to 6 days per week

Benefits

• Language friendly environment
  
• Discounts on some resort services and winter activities
  
• Unique work environment
  
• Staff Accommodation
  
  
• Staff Activities