Desktop Network Systems Support

REQUIRES THE EXERTION OF 50 POUNDS OF FORCE OCCASIONALLY UP TO 20 POUNDS OF FORCE FREQUENTLY.
Prior government experience required.

SCOPE OF THE PROJECT:
APPLICANT MUST BE ABLE TO ASSIST UNDER GENERAL SUPERVISION OF THE IT MANAGER II FOR PC SUPPORT REGIONAL IRC ENDPOINT TECHNICIAN I FOR HEADQUARTERS AND DISTRICT 1 OR THE ENDPOINT TECHNICIAN I. PROVIDE TECHNICAL ASSISTANCE TO DEPARTMENTAL PERSONNEL IN THE SETUP INSTALLATION MAINTENANCE AND PROPER USAGE OF DESKTOPS LAPTOPS TABLETS PRINTERS SCANNERS MONITORS APPLICATION SOFTWARE LOCAL AREA NETWORK AND ASSOCIATED EQUIPMENT FOR HEADQUARTERS BUILDING FOR THE SOUTH CAROLINA DEPARTMENT OF TRANSPORTATION (SCDOT) UNDER THE MANAGEMENT OF INFORMATION TECHNOLOGY SERVICES (ITS).

MANAGES DESKTOPS LAPTOPS AND TABLETS IN ACTIVE DIRECTORY BUILDING DESKTOPS LAPTOPS AND TABLETS USING MICROSOFT DESKTOP DEPLOYMENT TOOLKIT. CONFIRMING THE INSTALLATION IS SUCCESSFUL BY ENSURING BITLOCKER KEY IS STORED IN ACTIVE DIRECTORY SYSTEM CENTER CLIENT IS INSTALLED AND LAPTOP TABLET AND WORKSTATION STAYS ON THE NTS NETWORK 2.5 HOURS AFTER BUILD COMPLETES.

ASSIST WITH DEPLOYMENT OF BUILT DEVICES IN HEADQUARTERS BUILDING.

APPLICANT WILL BE REQUIRED TO BE ONSITE FOR 40 HOURS A WEEK WITHIN THE SCDOT HEADQUARTERS BUILDING TO PROVIDE IT SUPPORT FOR IT SERVICES DESKTOP SUPPORT STAFF

DAILY DUTIES / RESPONSIBILITIES:
1. BUILD DESKTOPS LAPTOPS AND TABLETS USING MICROSOFT DESKTOP DEPLOYMENT TOOLKIT.
2. ENSURE THE BITLOCKER ENCRYPTION KEY IS SUCCESSFULLY STORED IN ACTIVE DIRECTORY.
3. ENSURE THE MICROSOFT SYSTEM CENTER CLIENT IS INSTALLED ON EACH LAPTOP TABLET AND WORKSTATION DURING THE BUILD PROCESS.
4. ENSURE EACH LAPTOP TABLET AND WORKSTATION STAYS CONNECTED TO THE NTS NETWORK FOR AT LEAST 2.5 HOURS AFTER BUILD COMPLETES.
5. ENSURE THAT ALL SOFTWARE LISTED ON THE BUILD SHEET IS INSTALLED ON EACH DESKTOP LAPTOP AND TABLET BUILT.
6. ENSURE THAT EACH DESKTOP LAPTOP TABLET AND/OR 27 MONITOR IS PROPERLY DOCUMENTED IN AM CLOUD ACTIVE DIRECTORY AND THE DRAKEWELL SPREADSHEET FOR LABELS IN ACCORDANCE WITH THE PC SUPPORT DRAKEWELLIAM PROCEDURE MANUAL.
7. DIAGNOSES AND RESOLVES PROBLEMS REPORTED BY USERS ON PC HARDWARE/F/SOFTWARE. RECORD WORK PREFORMED IN HELP DESK SYSTEM.
8. PERFORMS ROUTINE MAINTENANCE AND REPAIRS ON EQUIPMENT OR SEND EQUIPMENT TO VENDOR FOR REPAIR.
9. ASSISTS WITH REMOVAL AND DISPOSAL OF OBSOLETE EQUIPMENT AND OTHER COMPONENTS SALVAGING ANY USABLE PARTS.
10. PERFORMS OTHER RELATED DUTIES AS REQUIRED.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
GENERAL KNOWLEDGE OF PERSONAL COMPUTER AND OFFICE AUTOMATION SYSTEMS GENERAL KNOWLEDGE OF THE PRINCIPLES AND PRACTICES OF PERSONAL COMPUTER HARDWARE SOFTWARE AND PERIPHERAL EQUIPMENT INSTALLATION MAINTENANCE AND REPAIR

REQUIRES EXPERIENCE IN MICROSOFT WINDOWS INSTALLING HARDWARE AND SOFTWARE.

4 YEARS OF EXPERIENCE IN DESKTOP AND NETWORKED SYSTEMS SUPPORT
EXTENSIVE KNOWLEDGE OF LAPTOPS TABLETS AND WORKSTATIONS.

EXPERIENCE SUPPORTING THE MICROSOFT OFFICE SUITE INCLUDING EXCEL POWERPOINT WORD OUTLOOK AND EDGE BROWSER.

EXPERTISE IN SUPPORTING WINDOWS 10

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
KNOWLEDGE OF WINDOWS 10

KNOWLEDGE OF ACTIVE DIRECTORY.

ABILITY TO REASON AND THINK LOGICALLY.

ABILITY TO UNDERSTAND AND FOLLOW WRITTEN OR ORAL PROCEDURES AND INSTRUCTIONS; SKILL IN THE OPERATION OF STANDARD OFFICE EQUIPMENT; ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH ASSOCIATES.

INCUMBENT MUST POSSESS EXCELLENT TIME MANAGEMENT PROBLEMSOLVING WRITTEN COMMUNICATION AND CUSTOMER SERVICE SKILLS.

OPERATES PERSONAL COMPUTERS TELEPHONE AND TOOLS TO ASSEMBLE AND REPAIR PERSONAL COMPUTERS TEST EQUIPMENT AND RELATED EQUIPMENT.

REQUIRES THE EXERTION OF 50 POUNDS OF FORCE OCCASIONALLY UP TO 20 POUNDS OF FORCE FREQUENTLY.

REQUIRED EDUCATION/CERTIFICATIONS:
A HIGH SCHOOL DIPLOMA AND EXPERIENCE IN COMPUTER DEPLOYMENTS INSTALLATION OPERATION REPAIR OR RELATED SYSTEMS. AN ASSOCIATE DEGREE OR A BACHELOR DEGREE IN A RELATED FIELD MAY BE SUBSTITUTED FOR THE REQUIRED WORK EXPERIENCE.
Additional Sills: See statement of work Skills: Desktop/PC Support Ability to diagnose and troubleshoot computer and network problems Yes 1 Intermediate Currently Using 1 2 Years Desktop/PC Support Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 1 Intermediate Currently Using 1 2 Years Desktop/PC Support Ability to lift and move PCs monitors and other equipment. Yes 1 Intermediate Currently Using 1 2 Years Desktop/PC Support PC Setup Config & Deployment Yes 1 Intermediate Currently Using 1 2 Years Desktop/PC Support Apple support No 3 Entry Within 6 Months < 1 Year Desktop/PC Support iPad Deployments No 3 Entry Within 6 Months < 1 Year Operating Systems/APIs Windows Yes 1 Intermediate Currently Using 1 2 Years Packaged Applications Microsoft Office Suite Yes 1 Intermediate Currently Using 1 2 Years Specialties Microsoft Active Directory No 2 Entry Within 6 Months 1 2 Years