Production Support Specialist

ONSITE MONDAYFRIDAY 9:30AM6:00PMPAY RATE: BR BILL RATE: BRBackground & Drug Screening Financial w/drug packageJob ResponsibilitiesCustomer problem resolution via the telephoneWord processing including general correspondence and data entryInterface with customers regarding inquiries and complaintsEffectively research internet for documentation to assist with verification requestsResponsible for answering routine questions and issues about products and services from internal and external customersEffectively resolves inquiries or escalates concerns in a timely fashionAnalyze credit files to determine cause of missing data changes to credit dataPerforms a wide range of support functions to assist in departmental processesFollows clearly defined procedures to complete daily tasks and responsibilitiesUses existing procedures to solve straightforward problems without the consistent need to exercise discretionUses basic communication skills to address internal and/or external clients and/or team membersIndividual contributor working under direct supervision with little autonomyPerforms all other duties as assigned by managementEducationHigh school diploma required; Bachelor s preferred Notes Our previous class had issues with tardiness and attendance from the first day. Please stress the importance of perfect attendance during the training period.