mac admin

Job Description :

• Strong communication skills including the ability to be influential and persuasive with stakeholders.
• 7 to 10 years of MAC specialist
• Good analytical and presentation skills
• ITIL V3 certified.
• Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications
• Willingness to work flexible hours when needed
• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Ability to work under pressure
• Strong communications skills both written and oral

Roles & Responsibilities:

• Setup and configuration of all MAC OS system
• Support Macs PCs IOS devices network equipment and related peripherals
• Receive coordinate and resolve all daily incidents and requests via the ticketing system ensuring strong communication and resolution SLAs are met.
• Assist in the new hire onboarding and offboarding processes: equipment deploys account creation imaging setup training equipment retrieval account management security protocols. Ensure processes are followed and coordinated with respective departments.
• Coordinate and prioritize daily team workload and first level technical escalations
• Follow up with users on incidents and requests convey technical solutions and facilitate implementation of fixes for issues with training and documentation
• Create and maintain documentation on Helpdesk policies IT technical KB articles user support and technology training.
• Manage all IT equipment and application inventory licensing and asset tracking
• Imaging and reimaging of MACs Laptops to latest OS Version