Facilities Management - Workplace Experience Concierge

Job Description: Address: Lever House 390 Park Ave New York NY 10022***

Max Bill Rate: XX40***
Shift Times:
Tuesday Wed Thursday (Part time based on busy office days)
7:30am4:30pm

Job Summary:
Provides personal services to employees and guests such as a office wayfinding lobby appearance management visitor volume tracking & reporting reception services visitor refreshments storytelling & campus tours meal & activity reservations guest & administrative support (preparation of meeting materials) shipping cleaning package and mail room assistance and other services as needed.


RESPONCIBILITIES:
Displays a warm friendly professional greeting to all those entering the property.
Answers telephone in friendly professional manner.
Maintains accurate records of service requests and status.
Maintains records and logs of service requests and tracks their status.
Responds promptly with accurate and thorough information according to the specific request.
Arranges and confirms recreational dining and/or business activities.
Serves as pointofcontact for the facilities team as representative of the Workplace Concierge team.
Follows security and emergency procedures as defined for the property.
Responds to emergency situations in a calm efficient manner.
Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients coworkers and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor.
Ability to assess circumstances empathize and offer help.
Ability to calculate simple figures such as percentages.
Intermediate skills with Microsoft Office Suite handheld mobile technologies and applications.
Good organizational skills.
Ability to work flexible work schedules based on office needs.

MUST HAVES:
Prior Customer Service experience required. A minimum of 01 year Front Desk Concierge customer service or other hospitality experience.
HS Diploma or GED required Hospitality accreditations preferred.
Strong problemsolving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational hospitality and businessrelated information. Ability to work independently with little supervision.
Physical ability to assist. Able to lift 30 lbs.

Notes:
Does this position have the potential to convert to direct Yes

What is the Lift Requirement Physical requirements include stooping standing walking climbing stairs / ladders and ability to lift / carry heavy loads of less than 30 lbs. or more.

What does the interview process look like (Ex: Zoom/MS Teams onsite etc.) Teams2 rounds (references at first round of interviews)

Will the contractor be issued a laptop Laptop
Additional Sills: