Customer Support Specialist German speaking

• Respond to customers queries regarding their use of a brand new eCommerce app and purchases via chat and call ensuring a comprehensive and seamless customer experience
• Maintain a professionally customeroriented attitude
• Take over and resolve situations where noncompliances occur
• Assist the customer in the purchasing decision by providing requested details about products and services

• Based in or willingness to move to Romania on a short notice
• Excellent written and verbal communication skills in German (C1) and English (B1/B2)
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently while being team player at the same time
• Customeroriented role experience will be considered an advantage

• Excellent remuneration package based on experience skills and performance
• Training 710 work days in mother language
• Shifts 8 hours working and 1 full hour break from Monday to Friday between 8 AM and 8 PM and 23 weekends per month
• Meal vouchers
• Paid startup training and professional development sessions
• Medical subscription
• Access to Bookster library for borrowing books
• Access to 7card
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Motivational contests and teambuilding activities

teamwork,communication,technical support,access,communication skills,web chat,app,german,training,customer,customer service,b1,independent thinking,skills,english,phone etiquette,customer service skills,b2,team player,adaptability,chat,email,on-call support,online support,customer support,computer literacy,professional development,problem solving,bpo