Client Support Executive
نُشرت في :
09-03-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 2606870
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About the job
As a Client Support Executive at Deriv, you and your team will be at the forefront of handling customer inquiries and concerns about our products. Your excellent communication skills and strong Deriv product knowledge will be put to the test as you work closely with other teams to help clients with their queries. This role will challenge you to continually develop your skills and expertise while also making a significant impact on the customer experience. If you are passionate about customer service and have a can-do attitude, don’t hesitate to apply for this opportunity.
Your challenges
- Resolve customer inquiries via live chat in a timely and professional manner.
- Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
- Educate customers on Deriv products and services, communicate complex concepts to a diverse audience clearly, and encourage them via email and live chat to try new products and services.
- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
- Process customer applications and KYC documentation according to relevant regulations and policies.
- Requirements
- Excellent communication skills and problem-solving approach
- Positive, empathetic, and professional attitude
- Willingness to work in rotating shifts, weekends, and public holidays
- Fluency in spoken and written English
- What’s Good To Have
- A university degree in communications, IT, or any other relevant field
- Experience working with customer service or support
- Good understanding of financial products
- Proficiency in any other language besides English
- Benefits
- A secure position with a long-term career perspective in an internationally expanding environment
- Market-based salary
- Annual performance bonus
- Health benefits
- Casual dress code
نوع التوظيف
دوام كامل
المجال
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
