Program Event Analyst S2

Responsibilities
Execute procedures to meet internal/external SLAs with high quality
Train and certify as applicable on business policies and standard operating
procedures
Adhere to all standard operating procedures and business policies
Execute data entry via databases
Develop and recommend solutions for process improvements in addition to
supporting implementation of new processes and programs
Work with clients to complete day to day BAU activities
Support oncall rotations or offshift availability as required
Perform quality checks to ensure data integrity for clients and downstream systems
Respond to client inquiries via Change Requests Salesforce tickets and/or Client
Service Representatives
Research and respond to E&Y Audit requests
Assist Process/Team Lead with creation of and data gathering for KPI & Metrics
Assist Process Lead/Team with UAT Testing for new software releases

Qualifications
Fluency in English both written & verbal

Ability to interact with clients
2 year college degree or 2 years of equivalent work experience
Proven record of delivering quality results on time with high attention to detail
Uses logic to analyze data and capability to draw conclusions and convey results
Effective writing grammatical organizational analytical and communication skills
Proficient with use of Google Tools (Docs Sheets Slides) and Microsoft Suite
Strong interpersonal skills and the ability to work effectively with others
Must be able to work accurately under deadlines and willing to work outside regular
business hours as required