Medical Information Officer with French

Job Purpose

Act as a first line of contact in regard to medical and scientific enquires for Theramex products for patients medical professionals and other internal/external stakeholders.

Key Duties and Responsibilities

• Handling first and second line medical enquiries from all sources (i.e. emails calls letters etc.);
• Provision of scientifically sound responses to medical information enquires;
• Timely evaluation and escalation of the enquires as/ when required i.e. triage of adverse events (AEs) product quality complaints (PQCs) complex medical information enquires;
• Ensure that relevant and accurate information is logged in the Theramex tracking system;
• Periodic reconciliation of the enquiries AEs and PQCs with the relevant departments within Theramex;
• Handling of non medical information enquires and provision of excellent customer service;
• Make outbound calls to members of public where follow up action is required;
• Preparation of standard responses and Frequently asked questions documents for Theramex products;
• Any other ad hoc tasks/duties considered appropriate to the role.

Minimum Requirements (Experience & Education)

Essential Criteria

• Education to Bachelor or Masters degree in science (i.e. biology chemistry pharmacy other)
• Fluent written and spoken French

Fluent written and spoken English experience (preferred but not essential): Call Centre Control Room or other Customer Service environment

Skills

• Excellent Customer Service skills
• Excellent keyboard skills
• Possess a high level of communication skills
• Able to assimilate information quickly to make informed decisions and act accordingly in line with policy practices and procedures
• Demonstrate good written analytical and listening skills.