Project Manager

This is a remote position.

Job Title: Account Manager

Company: Infinity Business Solutions

Job Location: Remote (Work from Office from the month of May)

Job Type: Full Time

Start Date: Immediate

About us: Established in 2009 Infinity Business Solutions (IBS) has been providing worldclass Virtual Staffing Solutions for over 12 years. We are a company with a strong focus on customer satisfaction. We work in an efficient and costeffective fashion to provide the highest quality services with absolute accuracy and measuring up to the highest industry standards. Our clients include small business corporate business houses as well as NGOs. Making the best use of our intellectual capital and customerhandling experience we provide highend processes and results to businesses across the globe.

Why Join Us

At Infinity Business Solutions we believe in cultivating an environment where passion meets purpose. As an Account Manager youll play a pivotal role in shaping the success of our clients and driving the growth of our dynamic organisation. We value creativity collaboration and continuous learning providing ample opportunities for professional development and career advancement.

Job Overview: We are seeking a highly motivated and experienced Account Manager to join our team. The successful candidate will be responsible for managing and growing key client relationships ensuring customer satisfaction and driving revenue growth by handling a team of 45 Assistants. The ideal candidate will possess excellent communication and interpersonal skills along with a proven track record in management/handling of a team.

Responsibilities:

• Develop and maintain strong relationships with assigned clients serving as their primary point of contact.
  

• Understand clients business objectives challenges and pain points to effectively position our services as solutions.
  

• Proactively identify opportunities to upsell or crosssell additional services to existing clients.
  

• Monitor client satisfaction and retention rates taking proactive measures to address any areas of concern.
  

• Provide guidance support and mentorship to a team of dedicated assistants ensuring they have the resources and tools necessary to succeed.
  

• Conduct regular performance reviews and provide feedback to assistants identifying areas for improvement and opportunities for growth.
  

• Work closely with the Operations team to optimize assistantclient matches ensuring alignment with clients needs and preferences.
  

• Coordinate training and development programs for assistants to enhance their skills and capabilities.
  

• Prepare regular reports and presentations summarizing key account metrics activities and opportunities.
  

Qualifications & Requirements:

• Bachelors degree in business administration marketing or a related field.
  

• Proven experience in account management or customer service preferably in a B2B environment.
  

• Strong interpersonal and communication skills with the ability to build rapport and credibility with clients and assistants alike.
  

• Leadership abilities with a track record of effectively managing and developing teams.
  

• Strategic thinker with the ability to identify opportunities for growth and optimization.
  

• Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously.
  

• Proficiency in Google Suite/Workspace
  

Language: Must be Fluent in English(NonNegotiable)

Shift Timings: 07:30 PM 04:30 AM

Salary Range: 20k 30k