Veeva consultant

Job Title: Veeva Consultant

Location: Foster City CA (Fully remote)

Duration: Long term contract

Job Description:

We are seeking a highly skilled and experienced Veeva Consultant to join our team. The ideal candidate will be responsible for providing support and administration for our Veeva RIM system as well as managing related tasks such as ticket management and secondary software systems administration.

Primary Responsibilities:

• Provide L1/L2 support for users of the Veeva RIM system including troubleshooting issues and responding to user inquiries.
• Manage ticketing system (e.g. ServiceNow) to track and resolve support requests efficiently.
• Administer the Veeva RIM system including user access management configuration changes and system upgrades.
• Communicate effectively with stakeholders to gather requirements provide updates and ensure user satisfaction.
• Maintain documentation of system configurations processes and procedures.
• Collaborate with crossfunctional teams to integrate Veeva RIM with other systems and processes.

Secondary Responsibilities:

• Administer SharePoint for one of the Team Centers including site configuration permissions management and content management.
• Manage publishing systems such as DocuBridge to support regulatory document submissions.
• Work with eCTD viewers like Insight 4 Viewing to review and approve electronic submissions.
• Support Citrix and virtual desktop environments to ensure seamless access to regulatory systems.

Requirements:

• Bachelors degree in a related field or equivalent work experience.
• Proven experience with Veeva RIM administration and support.
• Familiarity with ticket management systems such as ServiceNow.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate effectively with team members.
• Experience with SharePoint administration is a plus.
• Knowledge of publishing systems and eCTD workflows preferred.
• Familiarity with Citrix and virtual desktop environments is desirable.

Location and Work Environment:

This position is based in Foster City CA but is fully remote. The candidate will work closely with team members located in various locations requiring effective communication and collaboration through virtual channels.