Medical Support Assistant

Job Summary:

Primary Job Duties:

• Efficiently schedules cancels and reschedules patient appointments and consults ensuring optimal clinic workflow.
  
• Diligently enters noshow information and manages the electronic wait list to prioritize patient care.
  
• Assists in preparing clinics for visits and monitors appointments to guarantee that patient care standards are met.
  
• Responsible for verifying and updating patient demographics and insurance information ensuring accurate patient records.
  
• Handles all aspects of emergency and nonemergency transfers to other VA facilities or private hospitals coordinating seamless patient care transitions.
  
• Performs eligibility checks copay assessments and preauthorization tasks to facilitate patient access to healthcare services.
  
• Contributes to quality improvement meetings and staff meetings as required supporting the mission of providing highquality veteran healthcare.
  

Requirements

Qualifications:

• Experience: Six months of clerical office customer service or other administrative work indicating the ability to acquire necessary skills.
  
• Education: One year above high school OR an equivalent combination of education and experience.
  
• Skills: Effective communication ability to interact courteously computer proficiency basic medical terminology knowledge.
  

Physical Requirements: Primarily sedentary requiring sitting for extended periods. May involve some walking standing and carrying of light items.

Benefits