Shopify Customer Ser....
Shopify Customer Service VA
نُشرت في :
07-03-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 2598290
This is a remote position.
Philippinebased Applicants Only.
*TRAINING FOR 2 WEEKS: Monday to Friday 7:30AM to 4:30PM Philippine Time
*WORK SHIFT: Wednesday to Sunday 8:30PM to 5:30AM Philippine Time
An amazing opportunity to work with a dynamic as an experienced vibrant and highly motivated Virtual Assistant.
Reporting to the Managing Director and working with direction from the team you will be a selfstarting highly organised and experienced Customer Service Representative.
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the Company s positive reputation.
*TRAINING FOR 2 WEEKS: Monday to Friday 7:30AM to 4:30PM Philippine Time
*WORK SHIFT: Wednesday to Sunday 8:30PM to 5:30AM Philippine Time
An amazing opportunity to work with a dynamic as an experienced vibrant and highly motivated Virtual Assistant.
Reporting to the Managing Director and working with direction from the team you will be a selfstarting highly organised and experienced Customer Service Representative.
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the Company s positive reputation.
- Handle all inbound/outbound calls from customers.
- Recognize individual customer service needs and resolve their inquiry.
- Provide resolutions at the first point of contact avoiding transferring the call or having customers call again.
- Handle complaints and call out any issues where appropriate.
- Provide excellent customer service and interpersonal skills with the ability to recognize and support the specific needs of the most vulnerable customers.
- Maintain and update customerrelated information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call.
- Respond to customers through a variety of channels including telephone (both inbound and outbound) internet and written correspondence as appropriate through email.
- Acquire detailed knowledge of product ranges and services to provide excellent service.
- Serve customers across the product portfolio and resolve a wide range of common inquiries.
- Adhere to strict attendance guidelines.
- Other duties as assigned.
Requirements
- Degree qualified ()
- Minimum of 2 years relevant experience is preferred
- Shopify and Customer Service experience are required
- Solid experience working in a call centre industry
- Excellent Written and Verbal Communication Skills.
- Effective time management and selfaccountability skills.
- Proficient with MS Word Excel and PowerPoint.
Benefits
- Monthly Salary: Php 35000
- Salary will be paid on a bimonthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation: a. 10 days annual leave credits b. 5 days of sick leave
- 13th Month Pay after 30 days
- Annual Appraisal
- Laptop provided after 30 days
- Permanent workfromhome role. You will have to use your own internet.
- SHIFT TIMES:
*TRAINING FOR 2 WEEKS: Monday to Friday 7:30AM to 4:30PM Philippine Time
*WORK SHIFT: Wednesday to Sunday 8:30PM to 5:30AM Philippine Time
Degree qualified (+) Minimum of 2 years relevant experience is preferred Solid experience working in a call centre industry Excellent Written and Verbal Communication Skills. Effective time management and self-accountability skills. Proficient with MS Word, Excel and PowerPoint.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
