Customer Management Assistant

ROLE PURPOSE

• Serve as an ambassador for Our client delivering excellent customer service to all patrons.
• Ensure highquality customer service aligns with Our clients objectives in Hong Kong meeting the needs of the target audience effectively.

ROLE CONTEXT

• Primary responsibility involves handling inquiries and enrolling customers in English language courses and exams.
• Tasks include managing inperson telephone and email inquiries as well as conducting placement tests for Teaching Centre customers.

RESPONSIBILITIES

• Provide operational assistance to the Sales & Customer Management team.
• Accurately register and reserve students for courses and exams managing cash desk transactions efficiently.
• Handle inbound calls courteously offering accurate and timely information.
• Deliver exceptional customer service addressing all customer needs and requests promptly.
• Perform any additional duties assigned by the Line Manager ensuring compliance with safeguarding guidelines.

REQUIREMENTS

• Proficiency in written and spoken English is essential as Our clients systems and processes operate in English.
• Fluency in Chinese with the ability to communicate in Mandarin.
• Tertiary education preferred.
• Minimum/Essential:
  • Experience in a customer serviceoriented role.
• RoleSpecific Skills:
  • Proficiency in IT skills including spreadsheet usage and accurate data entry.

• Applicants must already have the right to live and work in Hong Kong as work passes cannot be sponsored.
• Operational hours range from 9:00 am 10:00 pm on weekdays and from 8:45 am to 7:00 pm on Saturdays and Sundays.
• Hours will be allocated based on operational needs subject to agreement between staff and Our client on an hourly basis.
• A connected and trusted UK in a more connected and trusted world.

ADDITIONAL INFORMATION

Contract Type: Hourly paid.

Remote Work :

No