Customer Service Specialist

• Identify clients requirements and ensure they are answered or routed to the appropriate support area.
  
• Provide operational support to clients by answering calls and online queries analyze reported issues and offer appropriate advice and/or answers.
  
• Keep and update reported issues and work closely with the Technical Support team to assure quality customer service.
  
• Provide feedback to enhance existing programmers by analyzing business objectives and identifying areas for modification and improvement.
  
• Provide product and technical guidelines for clients and educate clients on how to use the new features or addon programs.
  
• Undertake other adhoc duties assigned from time to time
  

Requirements

• Candidate must possess at least a Diploma.
  
• Ability to communicate (verbal & written) in BOTH English and Mandarin.
  
• Applicants must be willing to perform 24 hours shift work able to work on public holidays and weekends (on a rotation basis).
  
• Fresh graduates are encouraged to apply. On the job training will be provided.
  
• Preferably Junior Executives specializing in Call Center Helpdesk support or equivalent.
  
• Good at stress tolerance and able to learn independently.
  
• Preferably candidate can multitasking and eager to learn.