Desktop Technician

Position: Desktop Technician

Location: Plato Alto CA (Locals only)

Duration: 6months with possible extension

JOB DESCRIPTION:

The Information Technology Department is seeking an experienced high energy Desktop

Technician who can perform a multitude of IT related tasks.

Ideal Candidate

2 years of IT service desk experience

Advanced Knowledge of windows operating system (windows 7 10)

Advanced Knowledge of office 365 SharePoint

Advanced Extensive knowledge in networking

ESSENTIAL DUTIES:

Essential and other important responsibilities and duties may include but are not limited to the following:

Plans organizes and performs hardware and software system configuration and maintenance on personal computers throughout the City.

Receives telecommunications networking and personal computer end user requests for repairs and resolutions of problems and performs moves and changes (MACS) in the telephone system as needed.

Performs repairs maintenance and installation of personal computer hardware and software and of telephone sets and wiring.

Resolves connectivity problems such as direct wire modem and LAN between PCs and servers.

Works on special duties or projects assigned by the Manager such as hardware software and network installations and configurations.

Trouble shoots network connections.

Write clear concise and accurate documentation on work procedures.

Assist with inventory control.

Assist with tracking licenses and software.

Detect and remove spyware viruses and other malware.

Wiping of data and disposal of assets per City of Palo Altos policy.

Performs troubleshooting and diagnostic services to determine the cause of hardware and software problems and provide timely resolution of same.

Performs desktop support on hardware and peripherals including software configuration and installation.

Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.