Customer Service Support Helpdesk Lead

Customer Service Support / Helpdesk Lead

US Citizens only (have to undergo a public trust clearance)

Hybrid role Maryland

Minimum of ten (10) years of experience in the Customer Service Support field focusing on Helpdesk IVR Contact Center operations and Tiered Support specifically.

Strong communication and collaboration skills to handle Help Desk hotline and application support using email boxes for large and complex public facing systems. Be able to work with all Tier 1 Tier 2 and Tier 3 support teams within and across multiple products/projects /contracts.

Global Alliant Inc. provides equal employment opportunities(EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. We especially invite women minorities veterans and individuals with disabilities to apply.

Please reach out to me if you have any further questions