Job Title: Inside Customer Service Administrator
Are you known for your exceptional interpersonal skills and your quick learning ability Are you eager to grow and be part of a vibrant company culture that values diligent work during the week and fully embraces the weekend off Have you been recognized for your adaptability and thirst for knowledge in a supportive work environment If so we would like to discuss our FullTime position in Phoenix with you.
Job Summary: We seek a diligent and customerfocused individual to join our team as a Customer Service Administrator. This role involves many responsibilities including sales support accounting support portal maintenance technical support and account maintenance. The ideal candidate will have a strong background in customer service be proficient in MS Office and Excel and be able to learn and adapt to new systems.
Key Responsibilities:
- Sales Support (Daily):
- Efficiently enter orders and generate sales reports.
- Monitor order status and inventory levels.
- Address all customer concerns effectively including handling inquiries about lost orders missing invoices and product questions.
- Accounting Support (Daily):
- Ensure complete and accurate shipping records in the ERP system.
- Processed invoicing validated customer deductions and submitted credit memo requests.
- Analyze penalties by customers and dispute charges on vendor portals.
- Track and coordinate National account terms ensuring alignment with system agreements.
- Portal Maintenance (Daily):
- Manage updates on National account portals (Depot Lowes ACE True Value DoItBest Orgill).
- Maintain accurate profile settings product listings and pricing.
- Effectively challenge debits and ensure data consistency with the ERP system.
- Technical Support (Daily As Needed):
- Provide backup technical support addressing customer queries about products and troubleshooting issues.
- System and Vendor Agreement Management:
- Understand and comply with customer shipping rules regulations and requirements.
- Coordinate with shipping EDI coordinator and management to minimize fines and charges.
- Assist National Accounts Coordinator:
- Processed EDI orders corrected errors ensured accurate pricing and terms and smoothed order flow.
- Support Home Depot CommerceHub orders as needed.
- Account Maintenance (As Needed):
- Set up new accounts update information and assist in new item creation.
- Work closely with customers to add items including images dimensions and descriptions.
- Assist with National Account Projects (As Needed):
- Support yearly line reviews new product introductions and customer sales analysis.
- NonEDI Orders (As Needed):
- Manage orders received through nontraditional channels like additional portals.
Qualifications:
- High School diploma required.
- Minimum of 2 years of experience in customer service roles.
- Proficiency in MS Office and Excel.
- Ability to quickly learn and efficiently use the CRM/ERP office system.
- Team player with excellent communication skills.
Application Process: Interested candidates should submit their resume and a cover letter outlining their suitability for the role. We look forward to welcoming a dedicated professional to our team who will contribute significantly to our customer service excellence.
Offering a competitive hourly wage of $19.00$20.00 to begin this fulltime position in Phoenix Arizona comes with substantial benefits. Enjoy comprehensive health coverage paid time off and a robust 401(k) plan with a generous company match. Join our team and work a steady schedule of 85 from Monday to Friday securing your evenings and weekends for personal time.
Remote Work :
No