Service Engineer

Avi Appliances

Overview

Key Responsibilities

• Install configure and test equipment and software.
• Diagnose and repair hardware and software malfunctions.
• Provide technical support and training to customers and endusers.
• Perform scheduled maintenance and upgrades on equipment.
• Assist in the development and improvement of service procedures and documentation.
• Ensure compliance with technical specifications and safety standards.
• Collaborate with the sales and engineering teams to address customer needs.
• Document service and installation actions by entering information and completing reports.
• Manage and prioritize service requests and support tickets.
• Conduct product demonstrations and presentations.
• Travel to customer sites to provide onsite support when necessary.
• Participate in product testing and quality assurance activities.
• Troubleshoot and resolve technical issues over the phone or via remote desktop.
• Provide feedback to the product development team based on customer interactions and experiences.
• Stay updated on new technologies and industry trends.

Required Qualifications

• Bachelors degree in Engineering Information Technology or related field.
• Proven experience as a Service Engineer or in a similar technical support role.
• Proficiency in troubleshooting and resolving technical issues.
• Excellent knowledge of hardware software and networking systems.
• Strong understanding of mechanical and electrical systems.
• Ability to read and interpret technical drawings and manuals.
• Exceptional communication and customer service skills.
• Strong problemsolving and decisionmaking abilities.
• Detailoriented with excellent organizational and time management skills.
• Willingness to travel and work flexible hours.
• Certification in relevant technologies or products is a plus.
• Familiarity with CRM systems and service management software.
• Ability to work independently and as part of a team.
• Understanding of quality assurance processes and standards.
• Adherence to safety and compliance regulations.

communication,customer service,time management