Contact Center Team Leader - Maximus InternationalMiddle East Jobs

Job Description

The Contact Centre Team Lead holds first line supervisory responsibility for a team of Contact Centre Agents handling inbound and outbound activity primarily initial contact with customers

Skills

Knowledge

• Bachelors degree in social sciences social services sociology human development family studies or other relevant fields
• Strong MS office knowledge
• Bilingual fluency in English and Arabic

Skills

• Strong supervisory skills
• Excellent relationship building skills
• Excellent active listening skills
• Strong communication skills
• Ability to collect and convey information clearly
• Strong customer service skills
• Resilience and adaptability
• Ability to work independently
• Problem solving and negotiation skills
• Attention to detail
• Accuracy of data input
• Reliable with a high level of integrity and a strong ethical approach
• Displays compassion
• Is passionate about serving the community
• Experience
• Previous first line supervisory experience is essential
• Customer services experience is required
• Experience working within a contact centre supervising a team of agents