Senior Account Manager

Key Responsibilities:

• Client Management: Act as the primary liaison for clients managing relationships and ensuring their needs are met without the direct involvement of leadership in client calls.
• Project Organization: Maintain organization within ClickUp our chosen project management tool ensuring tasks are properly assigned tracked and deadlines are met.
• Operational Efficiency: Identify operational challenges within projects or team workflows and develop strategic solutions to improve processes.
• Team Leadership and Coordination: Lead and coordinate both internal teams and external contractors to achieve project milestones. Foster a collaborative environment that encourages high performance.
• Vendor and Contractor Management: Submit detailed proposals to vendors and negotiate terms to support project needs. Manage relationships with contractors ensuring clarity of project objectives timelines and deliverables.
• Strategic Account Planning: Identify growth opportunities within existing accounts and collaborate with clients to develop strategic plans that leverage agency strengths.
• Reporting and Analysis: Provide comprehensive reports on account status including client feedback project progress and team performance using insights to drive improvements.
• Project Oversight: Oversee the planning execution and delivery of projects ensuring they are completed on time within scope and budget. Provide guidance and support to Project Managers ensuring project objectives align with client goals.
• Risk Management and Problem Solving: Proactively identify potential issues in both project execution and client relationships developing strategies to mitigate risks.

Skills and Qualities:

• Leadership and Managerial Skills: Strong leadership capabilities with experience managing both projects and personnel including Project Managers.
• Strategic Thinking: Ability to understand and address client needs with strategic solutions that align with their business objectives and the agencys capabilities.
• Exceptional Communication: Excellent verbal and written communication skills capable of managing client expectations and fostering productive relationships with vendors and contractors.
• Organizational and Planning Expertise: Proficient in project management principles methodologies and tools with a knack for keeping projects and teams organized and on track.
• ProblemSolving Abilities: Adept at identifying challenges early and finding effective solutions ensuring client satisfaction and project success.
• ClientFocused: A strong focus on client relationships with the ability to build trust and rapport with key stakeholders.
• Analytical Abilities: To evaluate operations and implement effective solutions.

leadership,strategic thinking,communication,planning & scheduling,client driven,analytical thinking,reporting